IM Beauty 100% Human Hair 13*4 Deep Wave Lace Frontal Wig

Returns Policy

Our customers are very important to us. If you are not satisfied for any reason with your merchandise, you may return it to us within 15 days from the day your order is received (see details below). We will give you the choice of exchanging your returned items for other merchandise, crediting your account towards future purchases, or refunding your credit card.
The only cost to you would be the shipping fees. Below are the conditions for a refund.
If you wish to return your order, please send us an email. Please ensure that you have read the following before emailing us: Merchandise must be returned in the original packaging, all bundles and wigs have to be unopened, unused to be accepted for return.
All original packaging, poly bags, display boxes and hang tags must be included.
The customer is responsible for all shipping charges.
We are not responsible for the shipment until it is delivered to our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.

Shipping

Shipping Methods
All US orders will be shipped from our US warehouse.
We offer free 3-5 business day shipping on orders over $15. We charge flat $15 for 1-3 business day shipping.
For orders under $15, we charge a flat $5 3-5 business day shipping.
We also offer UPS Next Day Air service, it's a one business delivery service, if you made the order by 2pm CT, you will receive your shipment the following business day. But please be noted, UPS Next Day Air service does not deliver on Weekends, they deliver on WEEKDAYS ONLY. So if you made an order after 2 pm Thursday, you will receive it the following Monday; if the order was made before 2 pm Thursday, your package will be delivered to you on Friday.
Handling Time
All orders made by 2pm CT Monday - Friday will be shipped out the same day (except national holidays), orders made after 2pm CT will be shipped the following business day. For example, Alexis made an order at 1:30pm Friday, the order will be shipped the same day, if she made the order at 2:30pm Friday, the order will be shipped out the following Monday (assuming Monday is not a national holiday, if it is, it will shipped out the following business day).
You will get a shipment notification email with a tracking number as soon as your package ships!
Note
Please note that time in transit does not include weekends or holidays, nor the day the couriers picked up the package. All delivery times are estimates. We use carrier's advertised service time as our estimated delivery time.
IM Beauty is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Undeliverable Packages
A $15 Non-Delivery Fee will be charged for undeliverable shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.